Refund policy

30-day returns for damaged, defective or incorrect items

Contact Organexy at contact@organexy.com within 30 days of delivery if your item arrives damaged, is defective, is not as described or is the wrong item. Include your order number, a description of the problem and clear photos of the item and packaging. For missing items or accessories, contact us with the same order details.

How to return an eligible item

Contact us before shipping a return. We will review the issue and provide return instructions and a prepaid return label when a return is required. Eligible returns for these issues have no return shipping charge or restocking fee.

Please retain the item, its accessories and packaging while we review the request. Do not send returns to our business mailing address; the appropriate return address will be provided with your instructions.

Change-of-mind returns

We do not accept returns or exchanges for a change of mind, personal preference, or an item that was ordered in error and is not defective.

Refunds and replacements

For an eligible issue, we will arrange a refund or, if you prefer and stock is available, a replacement. If a return is required, we will review the item after it is received. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

If more than 10 business days have passed since your refund was approved, email contact@organexy.com with your order number.

Cancellations

Email us as soon as possible if you need to cancel an order. We can request cancellation before shipment, but cannot guarantee it once fulfillment has begun. After shipment, the return conditions above apply.

Your rights

This policy does not limit any rights you have under applicable consumer protection law.